ISSUE:
We need an administrator level control to allow a person to review each new user’s account to decide
to advance the account status from PENDING to ACTIVE.
The goal of this page is to get the user from Pending to Active. Our automated email system will need to send out reminders for user to complete any pending items.
SOLUTION:
- Create a level of admin control for this role.
- Create some additional account status level.
PENDING This is a user who has started the create account process but not yet reviewed.
REVIEW The AVM has reviewed the account and notified the user what is pending or advance to the ACTIVE status. When a user update any of the required fields it will change their ID status from PENDING to REVIEW coming back to this page.
ACTIVE All items received, and the account is in good standings.
DEACTIVATE Admin has chosen to deactivate this account. We will never hard delete an account incase the user comes back. Token points will be frozen, no activity allow by this user.
CLOSED The user has asked for their account to be closed. We will never delete this info should that user come back and reapply. We want to know who and why.
- Create a dashboard with a table of each new user.
The Account Verification Manager (AVM) will review each account looking for the following items:
- Uploaded state issued Identification card
- Current web camera image ( the AVM will confirm they are the same person
- 2-factor authentication for both email and mobile phone
- Checking account information
- Account setup payment fee received (if enabled)
- Seller Billboard created (optional)
During the review process the admin person can send form letter to the user to complete the outstanding tasks.
Until all required are completed the users account status will be PENDING. Users will a pending status cannot apply for a task or post a task.
