Attempt to contact your freelancer to determine if they will respond. If more than 24 hours passes without a reply, scroll down and click Contact Us so we can step in to help.

Freelancers who commit to your project are expected to communicate with you regularly until the project is successfully completed. Our messaging system is equipped with text, audio, and video call functions to facilitate a smooth communication process.

Freelancers who unreasonably fail to respond to an ongoing project violate our Code of Conduct. We strongly suggest that you report them to us. Scroll down this page, click Contact Us, and follow the on-screen instructions.

Here are some communication tips to ensure the success of your project:

• Establish a set schedule for communicating, meetings and submitting work. This is even more important if you are working with a freelancer in a different time zone.
• Maintain your correspondences within Freelancer.com to ensure you have the best protection possible in an unlikely event of a dispute.

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Freelancer is Not Replying Back

Try to communicate with your hired freelancer to check whether they will reply back or not. If you have not gotten any response for more than 24 hours, click on the option ‘Contact Us’ including details so we can intervene to assist.

When a freelancer agrees to work on the project, it is their responsibility to provide routine updates to their clients about the project till its successful completion. Freelancers can contact clients through our messaging system via texts, audio, and video call features and utilize fluent means of communication.

If freelancers do not reply back to their clients regarding the current project without any valid reason, it will be considered a violation of our Code of Conduct. It is highly recommended to report such freelancers to us. Click on the option ‘Contact Us’ at the bottom of the page and adhere to the guidelines on the screen.

Try to implement the following communication practices to ascertain the chances of your upcoming projects going smoothly too:

• Create a routine for doing meetings and set deadlines for accepting work especially when your hired freelancer does not live in the same global region as yours.
• Keep your communications within Freelncer.com to make sure you are equipped with optimum security in an unfortunate case of any conflict.