If your freelancer has delivered substandard work, try to communicate with them regarding the parts/features to revise or improve. Note that expressing what you require in detail will help them deliver what you need.

If the matter at hand is a skill issue, give us the details by scrolling down and clicking Contact Us. Agreeing to work on a project they lack the level of expertise for is a violation of our Code of Conduct.

If you no longer wish to work with your awarded freelancer, you can award another freelancer or end the project.

Project success depends on both parties involved. Here’s what we can recommend to avoid the same situation in future projects:

• Invite bids from elite freelancers. Get help from one of our Recruiters to help connect you to the best freelancer for your project (can be a Preferred Freelancer).
• Determine who can best deliver. Take the time to screen bidders before awarding your project. Check their profile portfolios for ideas about their capabilities. We also encourage chatting with them and asking for samples similar to what you are looking for—the closer, the better.
• Hire a Project Manager. After awarding your project, hire a Project Manager to help you with project monitoring and management until completion.
• Create a timeline. Break down the project into smaller parts prior to actually starting the work, and assign payments for the completion of each. Establish target dates and deadlines for each phase of work delivery.
• Ensure understanding. Provide your requirements in detail, and maintain regular communication for updates and feedback.

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Freelancer’s Work is of Poor Quality

In the unfortunate case of your hired freelancer submitting the work below the mark, try to share your concerns with them and point out the areas that require improvement. Know that when you communicate your expectations, it helps them to get a clear idea about deliverables. 

But if the issue here is their level of expertise, then click on the “Contact Us” option and share the details of the conflict with us. It is a violation of our Code of Conduct if one accepts the project but does not have the proficiency to work on it.

In case you don’t want to work with your awarded freelancer anymore, you can award another freelancer or end the project.

It relies on both clients and freelancers for the project to be successful. Here are a few suggestions from us to prevent these kinds of circumstances in upcoming projects:

• Before awarding your project, take the time to screen bidders. Review their profile to judge their competency and eligibility. It is recommended to chat with potential freelancers and request samples that match your requirements. Once satisfied, shortlist the best candidate suitable for your project.

• Make a schedule. Before starting to work on the project, divide it down into phases and allocate corresponding payments upon their execution. Set a time frame and deadline for the completion and submission of each task of the project.

• Make sure that the freelancer clearly understands the requirements of the project. Keep a routine check and balance on them to get briefings or adhere to any of their queries.